Dementia Matters in Powys

Social Services and Well-Being Act

Social Services and Well-being (Wales) Act 2014

The Act came into force from 6 April 2016.

The Social Services and Well-being (Wales) Act aims to bring together and modernise social services law in Wales and change the way social services are delivered to improve the well-being of the people of Wales.

You will have more of a say in your care and make decisions in an equal partnership with professionals. Not only about your care and support – but in your contribution to shaping the care and support for others.

  • The local authority and health board will work together to assess the population and find out what care and support is needed in their area. This will indicate the preventative services that need to be made available. Local authorities need to provide an information, advice, and assistance service for people. Local authorities must promote the involvement of people who receive care and support, in the design and delivery of services, along with alternative delivery models including; social enterprises, co-operatives, user-led services, and the voluntary sector.
  • Organisations such as local authorities and the NHS will work in partnership to make systems simpler and more efficient. Assessment will be simpler, and will be based on your needs. It will be completed in partnership with you and your family, and the professional working with you. A conversation will take place to establish what matters to you and what you need to achieve well-being. This will consider your strengths, and the resources and options available to you- including any support the local authority may provide. You will be able to get information and advice to help you.
  • More people will be able to receive Direct Payments if they want to. This means you will be given the money to organise your own care and support to meet your well-being outcomes, increasing your personal control and choice.
  • As a carer, you will have an equal right to an assessment for your support needs, and to receive an appropriate level of support from your local authority, as the person you are caring for.
  • The way you pay for care if you have the financial means to do so will be uniform across Wales. There will be one set of assessment and charging arrangements for all adults asked to pay for their care. This will be for both residential and non-residential care. Everyone paying a charge will receive a detailed statement explaining its calculation and it can be queried where necessary. In 2011, Welsh Government announced a cap on the amount councils can charge for non-residential care and support- this cap remains and is £60 per week.
  • There will be a National Independent Safeguarding Board who will consider the effectiveness of safeguarding arrangements across Wales. They will monitor performance throughout the country and make recommendations to the Welsh Government about improvements that could be made. Laws to protect adults and children from abuse or neglect have also been strengthened.

What Does Well-Being Mean?

Everyone is entitled to well-being and everyone has a responsibility for their own well-being, but people who are affected by dementia may need additional support in different ways at different times

Well-being is defined as a state in which every individual realises his or her own potential, can cope with the normal stresses of life, can work productively and fruitfully, and can contribute to her or his community.

"Health is a state of complete physical, mental and social well-being and not merely the absence of disease or infirmity." (WHO 2014)

You need:

  • To know what care and support you can get.
  • To get clear information in a way you can understand.
  • Well-being may include Care and Support: Support to live in your own home or Residential, Nursing or Hospital care
  • To be treated as an individual. This means people listen to you and help you in a way that is best for you.
  • To be enabled and supported to make your own choices about what happens to you
  • To be healthy. Eat well and exercise to keep yourself healthy.
  • To be able to do things that make you happy
  • Have the chance to do things and learn new things
  • To feel safe. You are protected from abuse.
  • To know how to tell someone if you are worried about something
  • To know you have support to help protect the people that matter to you from abuse
  • To do what is important to you
  • To meet people and do things you enjoy
  • Have access to your family and friends
  • To know how to get support with work or activities
  • To know you have enough money
  • To be able to get support to do things on your own
  • To have support to communicate in your preferred way e.g. Welsh, sign-language etc.
  • That you are able to live where you are happy, healthy, safe and comfortable.

For the easy read summary of the Act, please go to

For a good summary for young people, please go to